Refund policy
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on Skkinix@gmail.com. In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
● For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account (Razorpay).
● In addition, we also provide the hassle-free option of refund through Skkinix coupons, which can be used during future purchases.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Returns, Replacements and Refunds.
How do I return an item purchased on Skkinix.com?
Skkinix offers its customers refund policy, wherein you can raise a refund request of a product within 7 days of its delivery only in case of damage products. Below are the steps to follow:
● Step 1: Contact our Customer Support team via email (Skkinix@Gmail.com) within 7 business days of receiving the order.
● Step 2: Provide us with your order ID details and your request to refund your order. Kindly email an image of the damage product and the invoice for our reference.
● Step 3: Post verification via our customer support team, we will initiate the refund within 5-7 no of days.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
● Product is damaged due to misuse/overuse
● Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
● Serial Number is tampered with.
● Defective products that are not covered under Seller/Manufacturer’s warranty
● Product is used or altered
● If request is initiated after 10 business days of order delivery
● Free product provided by brand